Absolutely! Every handbag and accessory we offer is guaranteed authentic. We work exclusively with trusted sources, including private collectors, verified resellers, and authorized boutiques. Each item undergoes a thorough authentication process by our expert team before being listed for sale.

We utilize a multi-step authentication process that includes:

• Detailed material and craftsmanship inspection (leather, stitching, and hardware quality)
• Verification of brand identifiers (blind stamps, serial numbers, engravings, and other proprietary markers)
• Comparison with official brand specifications to confirm accuracy
• Optional third-party authentication by leading industry professionals

Hermès does not issue authentication certificates, but we stand behind the authenticity of every piece we sell. Some handbags may come with original boutique receipts when available. For added peace of mind, we offer third-party authentication services upon request.

We acquire our inventory through an exclusive network, including:

• Private collectors and long-time Hermès clients
• Boutique purchases from international locations
• High-profile resellers within the luxury industry
• Direct partnerships with VIPs who have access to rare pieces

Hermès does not provide authentication services. However, rest assured that our stringent verification process ensures every handbag we sell is 100% authentic.

We accept the following payment methods:

• Bank wire transfers (preferred for high-value purchases)

All major credit cards (Visa, Mastercard, American Express) for accessories and select handbags

Sales tax is determined by your shipping destination and local tax regulations. If you reside in a tax-free state or qualify for exemptions, no sales tax will be applied.

Yes! We provide secure, fully insured worldwide shipping via FedEx, DHL, and UPS. Please note that international buyers are responsible for any customs duties or import taxes imposed by their country.

• Domestic (USA): 1-3 business days via express shipping
• International: 3-7 business days, depending on customs processing

Please note that these timelines begin once the item is ready for shipment.

Yes! If an item is readily available, we can arrange:

• Same-day delivery in select locations
• Overnight shipping for urgent orders

Contact us directly to confirm availability and pricing for expedited delivery.

Yes! We offer private showings and in-person pickups by appointment in select cities.

Yes! We provide concierge hand delivery services worldwide for ultra-rare and high-value pieces. Additional fees apply.

Of course! As soon as your order ships, you will receive a tracking number via email so you can monitor its progress.

All sales are final due to the exclusive nature of our inventory. However, we offer a 100% authenticity guarantee—if any item is found to be inauthentic, we will provide a full refund.

Exchanges are considered on a case-by-case basis. Please reach out to us, and we’ll do our best to accommodate your request.

All shipments are fully insured. If your package arrives damaged, contact us immediately, and we will assist you in filing a claim with the shipping provider.

Yes! Given the high demand for certain styles, we maintain an exclusive VIP waitlist. Let us know your preferred specifications, and we will prioritize sourcing your dream Hermès handbag.

Absolutely! If you are searching for a specific size, color, leather, or hardware combination, our expert sourcing team can track down the perfect bag for you

Yes! We offer three options for Hermès bags depending on which model:

• Cash buyout (immediate purchase)
• Consignment (we sell the bag on your behalf for a higher return)

Trade-in credit (apply your bag’s value toward a new purchase)

• Submit photos for a preliminary evaluation
• Receive an offer with our competitive payout percentage
• Ship your item using our insured shipping label

Receive payment via bank transfer once your item sells

Timelines vary based on demand, but most handbags sell within 2-6 weeks.

Yes! You may apply the value of your bag toward a new purchase.

Yes! Our luxury personal shoppers can help you source exclusive, limited-edition items and curate a collection tailored to your preferences.

To maintain your handbag’s beauty and value:

• Store it in its original dust bag and avoid prolonged sunlight exposure
• Keep in a cool, dry place to prevent leather dehydration
• Avoid contact with water, perfumes, and cosmetics

Use acid-free tissue paper to retain its shape when stored

We are primarily an online boutique, but we offer private consultations and in-person appointments for VIP clients in New York City and London.

Our team is available via:

• Email: info@mercure24.com
• Phone: +1 (646) 202-0096

WhatsApp: +1 (646) 202-0096

Yes! Stay up to date on new arrivals and exclusive offers by following us:

• Instagram: @mercure.24
• Facebook: Mercure 24

Yes! We provide elegant gift wrapping upon request.